New customer toilets have opened at Morden Underground station, marking the first new facilities on the London Underground network delivered under the Mayor
of London’s £15 million investment to improve toilet access across the capital’s transport system.
The new toilets include an accessible toilet and a gender-neutral toilet, both equipped with **baby-changing facilities. They are located in the station’s former ticket office and are now open to customers.
Morden has been prioritised because it is a terminus station on the Northern line’s Morden branch and serves as a key interchange for commuters in south London. It is also the first station on this section of the line to offer customer toilet facilities.
The improvements form part of a wider commitment announced by the Mayor in 2024 to invest £3 million a year for five years to expand toilet provision across the Transport for London (TfL) network. The programme aims to remove barriers to travel by ensuring passengers are never more than 20 minutes from a toilet without having to change trains.
TfL currently provides toilets at 155 locations across its network, with a further 40 facilities located in stations not directly managed by TfL. To help customers plan their journeys, TfL has published a Toilet Tube Map, showing the location of toilets, including those with wheelchair access and baby-changing facilities.
All toilets on the network are cleaned regularly, and customers are encouraged to report any issues to station staff. TfL is also developing a toilet best-practice design guide to ensure new and refurbished facilities meet accessibility standards, are easy to maintain and less vulnerable to misuse.
The Morden opening follows recent upgrades elsewhere, including new accessible toilets at Clapton, Seven Sisters and White Hart Lane London Overground stations. Work is currently underway at Amersham Underground station, where existing toilets are being converted into fully accessible facilities.
Further new or upgraded accessible toilets are planned at New Cross Gate and Acton Central on the London Overground, as well as Colindale, Leyton, Northolt and West Ham Underground stations and Surrey Quays Overground station.
TfL has also completed mid-life refurbishments at stations such as High Barnet and Willesden Junction, with ongoing works at Penge West and Crystal Palace. Additional refurbishments are due to begin soon at Stanmore, Watford, Bush Hill Park and Enfield Town, while 37 stations have already benefited from LED lighting upgrades in their toilet facilities.
The toilet investment supports TfL’s “Equity in Motion” customer inclusion strategy, which aims to make London’s transport network more accessible and inclusive. Other measures delivered under the programme include improved lift and escalator designs, disability equality training for frontline staff, and clearer priority seating across several Underground, DLR and Elizabeth line trains. Photo by bob walker, Wikimedia commons.