Transport for London (TfL) has apologised after hundreds of passengers were left stuck inside a broken-down Jubilee line train for three hours during Monday evening’s rush hour.

The train broke down between Westminster and Waterloo, leaving passengers crammed in carriages that witnesses described as “hot and completely packed.” Eventually, people had to be escorted off the train and led through the tunnels to safety.

One passenger, Nadine A, told the BBC that the first hour was the hardest because there was “no information at all, not even from the driver, because the power was out.”

When communication finally came through, the driver explained there was an electrical fault in another carriage. Engineers tried to get the train moving again, but attempts to head toward Westminster — and later to reverse back to Waterloo — both failed. Eventually, the power shut off completely, and passengers were left waiting in the dark.

Nadine described the evacuation itself as calm and well-handled: “It was very organised and safe. We all managed to get back on to the platform without any issues.”

Videos posted online show staff in high-vis jackets guiding people through the tunnel with torches.

The disruption didn’t end there — severe delays continued into Tuesday morning, with part of the Jubilee line suspended for a while between London Bridge and Green Park.

In a statement, TfL said: “We apologise to Jubilee line customers who were held on a faulty train yesterday evening and to those whose journeys were disrupted by this incident.” Photo by TheFrog001, Wikimedia commons.