Luton Airport has made contact with over 16,000 customers in response to a destructive fire that swept through one of its car parks. Terminal Car Park Two was significantly damaged by the

fire incident that occurred on Tuesday, leaving uncertainty regarding the condition of the approximately 1,500 vehicles inside.

Passengers eagerly awaited news about the fate of their cars in the wake of the fire, as many remained unsure whether their vehicles had been damaged or destroyed. In a joint effort, Luton Airport and APCOA Parking, the company managing the airport's parking facilities, have been working diligently to address customer inquiries.

The fire resulted in a substantial structural collapse within the car park, complicating the assessment of the affected vehicles. An airport spokesperson acknowledged the challenge of handling a high volume of inquiries, stating, "Dealing with such a large volume of questions has naturally taken longer than we would have liked. While we don't have all the answers at this stage, we are working hard to provide more details as soon as possible."

To address insurance claims, the Motor Insurers' Bureau will be coordinating with all insurers, ensuring that customers receive the information they need. Despite the distressing situation that has unfolded, the airport expressed gratitude for its customers' patience and understanding.

Although the car park fire did not damage the driverless shuttle link known as Luton Direct Air-Rail Transit (Dart), safety concerns persist, leading to the temporary closure of the service, which is expected to remain shut until the following week. Photo by fr:Utilisateur:Steff, Wikimedia commons.