Shoplifting incidents recorded by police in England and Wales have surged to the highest level seen in two decades, according to data from the Office for National Statistics (ONS).

With more than 430,000 offences recorded in the past year, representing a rise of over a third compared to the preceding 12 months until December 2022, this marks the highest figure since police records began in 2003.

However, organizations representing retailers argue that these figures only scratch the surface of the true extent of shoplifting incidents. The ONS crime survey also highlighted an unprecedented surge in personal theft, reaching its peak since 2004.

One retailer in south Wales shared her experience, revealing significant losses due to shoplifting, which compelled her to invest in costly anti-theft technology to safeguard her business's sustainability. Fiona Malone, who co-owns a convenience store and Post Office in Tenby with her husband Vince, recounted losses amounting to £26,000 last year alone. High-value items such as wine, beer, and bread were frequently disappearing from their shelves, prompting them to take measures to mitigate losses.

In response to the escalating problem, Malone invested in AI technology to monitor suspicious activities within the store. Additionally, all staff members are equipped with headsets to document interactions with shoppers, providing evidence that can be shared with law enforcement.

James Lowman, chief executive of the Association of Convenience Stores, emphasized that the reported figures likely underestimate the true prevalence of shop theft due to underreporting and inadequate police follow-up. He underscored the urgent need for law enforcement to take decisive action to address theft, given its detrimental impact on both retailers and their employees.

The surge in shoplifting has coincided with a disturbing rise in violence against shop workers, as revealed by a recent survey conducted by the British Retail Consortium (BRC). Incidents of racial abuse, sexual harassment, physical assault, and threats with weapons surged by 50% in the year leading up to September 2023. This alarming trend underscores the urgent need for comprehensive measures to ensure the safety and well-being of retail workers.

Responding to the crisis, the government announced plans to introduce a separate criminal offence for assaulting shop workers in England and Wales. Prime Minister Rishi Sunak emphasized the importance of sending a clear message to criminals and abusers that such behavior will not be tolerated.

Former assistant commissioner of the Metropolitan Police, Neil Basu, highlighted the importance of reinstating neighborhood policing models to effectively address shoplifting and related offences. Restoring community-focused policing initiatives can facilitate better communication and collaboration between law enforcement agencies, ultimately bolstering efforts to combat shoplifting and safeguard local businesses and communities. Photo by Cnyborg, Wikimedia commons.